Frequently Asked Questions
Where are you located?
We have two convenient locations in Shreveport, Louisiana. Hideaway Harbor can be found at 5506 Jefferson Paige Road Shreveport, LA 71119 right off I-3132. Hideaway North is located at 5504 Northwood South Road Shreveport, LA 71107 on the outskirts of Blanchard off I-49.
Both facilities are remotely managed. Our Corporate office is located at 1008 Professional Drive West Shreveport, LA 71105 and our North office is located at The Corridor Apartments directly behind the Hideaway North facility, located at 4360 Roy Road Shreveport, LA 71107. . If you would like to speak with someone, please give us a call between 8:30 a.m to 5:00 p.m. or leave a voice message and someone will reach back out to anwser your questions.
How do I lease a unit? Can I start moving my things today?
It only takes a few mintues to complete your application, electronically sign your lease, and pay your first month's rent on THIS website! We offer flexible month-to-month leases and only ask for a ten day notice when you no longer need it. Go back to the homepage, select which facility you would work best for you. The website will take you through each step and you will be moving into your new storage space in no time.
How do I pay my storage bill?
You can schedule your monthly rent payment for auto withdrawl at the beginiing of each month, or you can sign up for the Tenant Portal to manually process your own payment each month.
Click HERE to register for access to your online Tenant Portal. Payments can be made with a Visa Card or Mastercard online. Pyaments are also accepted in the form of a check or money order mailed or delivered to our corproate office located at 1008 Professional Drive West Shreveport, LA 71105.
Can I look inside the 10x15 and the 10x20 units to see which size would work for me?
Absolutely! Tours are available by appointment only. You should call (318) 639-4925 to set up your tour with one of our facility managers.
Are there items I should not store in my storage unit?
We do not permit flammable liquids, explosives, contraband, animals (alive or dead). aerosol products, including spray paint, to be stored in any unit. Any vehicles parkied on property or inside of a unit, should be checked for leaks prior to leaving onsite to avoid the vehicle from leaking in or around the leased storage units.
What size unit should I lease?
You can always call to schedule a tour of the space you are interested in but we also have a Size Calculator on this website that will let you select what items you are storing to estimate the amount of square footage that would fit all of your belongings comfortably.
What if I just need a parking spot for my...?
We offer 10 x 30 uncovered parking spaces for your vehicles, boats, and other recreational vehicles.
What security features do you offer?
Both of our facilities are well lit, offer 24-hour video surveillance, gated access, and perimeter fencing. Our North facility has the added benefiit of a keyless entry system for securing your individual storage unit. Once you complete the move in process online, a text message will be sent to the number provided in the application with a link to downloadt the app from the App Store, as well as a 6-digit pin number you will use as a temporaty password.
What does drive-up access mean?
Drive-up access means you can pull up directly to your storage unit in your moving vehicle and instantly start moving your belongings into your storage unit. No carts, no hallways, and no waiting.
